Mills Heating & Air is looking for a qualified Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

Set and implement social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Liaise with Service, Install and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends

Requirements and skills

Proven work experience as a community manager
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask

Fulltime

Health, Dental & Vision Insurance, Short Term Disability

Paid Vacations and Holiday’s

401K

Drug Free Workplace

EOE

Job Type: Full-time

Pay: $45,000 - $55,000 per year

Mills Heating and Air

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