PROGRAM COORDINATOR

The Memphis in May International Festival is seeking an experienced program

coordinator with demonstrated success in office administrative support and managing

volunteer programs. The successful candidate will have expertise in office

administration as well as recruiting, training and managing volunteers. This is a full-time,

year-round position with one of America’s leading civic festival organizations.

Duties & Responsibilities

The Program Coordinator’s primary responsibilities shall include, but will not be limited

to, the following:

Volunteers

 Direct oversight and supervision of all volunteer program elements and volunteer

involvement at events.

 Volunteer program elements include recruitment, orientation, training, management of

volunteer leadership and committee meetings, database management, refinement of

procedural guidelines and volunteer manual, refinement of volunteer duty summaries

within each committee, credentials distribution and on-site check-in, on-site

management, end of season awards selection and appreciation event.

 Maintain strict adherence to the Board approved operating budget.

 Work in conjunction with staff to ensure the successful operation and professional

presentation of all events and on-site presence of volunteers.

 Plan and conduct recruitment outreach to ensure the development of new volunteers.

 Work in close cooperation with the Director of Marketing to produce and distribute

promotional materials for the volunteer program and events, as well as produce and

distribute a quarterly volunteer newsletter.

 Process all volunteer applications and maintain current information in the volunteer

database. Manage volunteer resources to ensure staff needs / requirements are fulfilled.

Office Administrative Support

 Serve as the initial point of contact for guests and visitors, greeting and directing

accordingly.

 Operate a multi-line phone system and answer inquiries or direct incoming calls to the

appropriate staff person.

 Respond to email inquiries or direct to the appropriate staff person.

Program Coordinator

 Provide administrative support for staff as needed.

 Manage and order office supplies as needed.

Qualifications

This position requires an individual with program management and administrative skills

who is an effective communicator and is both strategic and hands-on. We seek a highly

responsible individual who is detail-oriented and an energetic team player capable of

handling multiple tasks and responsibilities in a fast-paced environment. The ideal

candidate will possess the following skills or experience:

 Knowledge and experience in volunteer recruitment, training and management.

 Knowledge and experience of office administration operations and procedures.

 The ability to communicate clearly and concisely, both verbally and in writing. Computer

proficiency in word processing and spreadsheets.

 The ability to remain professional and calm when working under high pressure, time

sensitive situations.

 Good interpersonal relations and personnel management skills, including the ability to

gain cooperation through discussion and persuasion.

 Detailed oriented and able to handle a fast-paced multi-task work environment.

 The ability and flexibility to work long hours, as required during necessary pre-event,

event and post event activities.

 Experience in inventory control, preparing budgets and corresponding reports.

 The ability to analyze problems, identify solutions and project consequences of proposed

actions.

 Willingness and ability to accept new responsibilities as needed.

Compensation & Benefits

We offer a starting-based salary range between $40,000 and $43,000 along with a

desirable benefits package including:

 Paid medical coverage

 Dental & vision insurance offered at additional cost

 Medical reimbursement plan

 401k plan

 Paid time off

 Paid parking

For consideration, please submit a resume with cover letter, salary history, and salary

expectations no later than December 6, 2024, to mim@memphisinmay.org with Program

Coordinator in the subject line.

Memphis In May

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Program Coordinator