Description

Why is this a great job? (From the hiring manager) “This is an opportunity to play an integral role in advancing the priorities within the Behavioral Health and Wellness (BHW) team through comprehensive organizational and administrative support, coordinating, overseeing and performing wide variety of task including providing Mental Health First Aid Training to community members. LPHI is committed to your success, and we value and embrace innovation, creativity, and inclusivity and the benefits are hard to beat.”

POSITION DETAILS

Job Title: Program Coordinator

Salary: $47,000 - $52,000

Salary is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons

Work Schedule: 40-hour work week

LPHI offers traditional (M-F, 8 am-5 pm), flexible (for example, M-F 10 am-7pm), and compressed work schedules (for example, M-Th 8 am-7 pm). Schedule details finalized between employee and manager.

Location: This is a Louisiana-based, hybrid position with occasional (<10%) travel required

LPHI maintains an office in New Orleans if the employee prefers to be full-time in-office
Employee must reside in Louisiana during the time of employment

Team: Behavioral Health and Wellness program (BHW) under Capacity Building Team

Reports To: Senior Program Manager of Behavioral Health and Wellness Program

Supervises: no direct supervisee

Primary Relationships: The coordinator will primarily work within the Capacity Building Team members, Senior Program Manager of BHW, Convening Coordinator, , Monitoring and Evaluation team and Communications team, Mental Health First Aid (MHFA) Instructors, trainees, community members and interested MHFA participants.

Benefits

LPHI contributes 7% of pre-tax salary to employee 401k per pay period regardless of employee contribution, after six continuous months of employment
100% paid premiums for employee health (Core plan), dental, basic life insurance, short and long term disability beginning on the first day of the month, following date of hire for full-time employment
100% paid Employee Assistance Program
100% paid parking at 601 Tchoupitoulas Parking Garage
Traditional, flexible, or compressed work schedules
Resources committed to professional development
Holidays, Vacation and Sick Days:
15+ paid holidays per year that includes Thanksgiving Break (Wednesday-Friday) and Winter Break (Christmas Eve – January 2)
10 vacation days accrued per year, years 0-2
15 vacation days accrued per year, years 3-5
20 vacation days accrued per year, year 6+
3 personal days
1 floating holiday (employee’s choice)
12 sick days

Funding Source: Office of Behavioral Health, SAMHSA-MHAT and Delta Center Project

About The Position

A successful candidate will thrive in a team environment, can proactively anticipate and manage challenges, be a self-starter with strong abilities to manage multiple responsibilities and prioritize appropriately. Day-to-day responsibilities may include managing schedules and meetings, taking meeting minutes, identifying and prioritizing items for attention, documentation management, and program activity coordination. The BHW Program Coordinator will be responsible for building and maintaining good working relationships with team members across the organization and may serve on a variety of committees and workgroups in a leadership and/or support capacity.

LPHI is headquartered in New Orleans, with employees based throughout the state. This position is New Orleans-based (office/hybrid).

Primary Duties And Responsibilities

Administrative Support

Provides support for meetings, including scheduling, minutes, and follow up. Responds to inquiries. Schedules meetings with internal staff and external partners. Exercises good judgment with respect to priorities and effective use of the team’s time.
Ensures preparedness and follow-through for meetings e.g., obtain and/or develop meeting purpose, objectives, and agendas, list meeting attendees and roles, schedule prep meetings as need, take notes with action items/next steps including responsible party, and schedule post-meeting debriefs and follow-up to track organization action items, as requested.
Assists manager with timely processing of invoices and other reimbursements.
Develops a deep understanding of the programmatic areas and stakeholders to support administrative improvements.
Assists with preparation, proofreading, and editing of outgoing correspondence.
Maintains files of relevant organizational and programmatic documents. Updates documents, as necessary.
Promotes continuous improvement by developing efficiencies and implementing enhanced processes.
Engages in professional development activities to improve job- related skills and knowledge.

Program Coordination

Manage and coordinate teleconferences, meetings, trainings, and events as required.
Lead coordination activities and support for BHW projects, including
Updating project plans, stakeholder matrix, and other project tools.
Communications materials, including SharePoint/website updates, promotional products, and more.
Assists program manager and Monitoring, Evaluation and Learning (MEL) team in evaluation strategies, data collection, analysis, presentation and more. This may also include supporting evaluation capacity among internal staff and sub- contractors/grantees as well as preparing reports for funders
Assists with evaluation technical assistance sub-contractors/grantees
Coordinating data submissions and other information submitted by BHW program sub-contractors, grantees, etc. including but not limited to:
Tracking data and information submissions.
Routinely conducting quality checks for completeness and accuracy.
Providing on-going feedback and updates to BHW project team.
Generating and tracking all email communication to sub-contractors, grantees, etc.
Updating grant and sub-contractor contact information.
Support documentation management efforts by creating document library and file layout. Ensure version control of project and team documents.
Anticipate project support needs, potential roadblocks, and collaborate with team members to complete tasks
Proactively communicate and liaise with subject matter experts, funders, consultants, project participants and staff in other LPHI departments
Develop content about BHW initiatives for LPHI partners and network such as writing announcements or descriptions for the LPHI newsletter or briefly synthesizing research about a specific topic
Support proposal and business development efforts as needed
Facilitate meetings as needed
Participate in department, project, trainings, and all staff

Training Coordination

Obtain instructor certifications for both Youth and Adult Mental Health First Aid (MHFA) and conduct trainings
Manage and organize community trainings, including:
Development of marketing materials through collaboration with communications team
Updating training schedule through communication with internal/external instructors
Registering and communicating with all interested training participants
Ensuring both pre and post-work is completed in a timely manner
Work with partners to vet and book venue, ensure all necessary equipment is available, ensuring training materials are available for in- person trainings
Cultivate ongoing relationships with key constituents and community stakeholders interested in MHFA trainings.
Participate in local community events (in-person or virtual) to introduce the MHFA.
Respond to all incoming training related inquiries from external partners and community members
Coordinate and build capacity of instructors through:
Identification, tracking and communication of relevant webinars
Observation of instructor’s trainings
Ensure all instructors are honoring differences, acknowledge uniqueness, and amplifying all voices
Regular check-in with instructors to provide constructive feedback, support, and mentorship to ensure they are delivering the curriculum in an impactful, rigorous, and engaging manner to fidelity
Creation of space for instructors to learn from each other.
Create, distribute, and analyze results of MHFA training satisfaction surveys.

Willingly accept and perform additional duties as assigned.

About You

Minimum Qualifications

Bachelor’s degree OR equivalent combination of education and experience required.
1 – 3 years of relevant professional experience in customer service, administrative support, managing program data and reporting, and/or project coordination; experience in mental health and substance use services or public health settings preferred

Skills, Knowledge And Abilities

Ability to collaborate effectively with colleagues and partners
Demonstrated emotional intelligence and empathy including interpersonal skills and experience working with individuals and groups of diverse backgrounds
Ability to manage challenges successfully, adapt to change, and generate solutions and new approaches; ability to promote a culture of excellence
Demonstrated ability to deliver high quality and impactful work and understanding of its impact on other staff, partners, and communities
Commitment to centering diversity, equity, and inclusion in executing primary responsibilities
Demonstrated commitment and work experience related to LPHI’s mission and vision
Ability to assess the environment while strategically seeking and generating new opportunities to advance the organization’s mission
Ability to expand partnerships and proactively create sustainable business
Demonstrated learning orientation with ability to receive feedback and coaching; commitment to learning, improvement, and innovation
Ability to guide team members, work approaches, and responsibilities in an equitable manner while monitoring and ensuring accountability
Demonstrated experience driving individual success and team performance by providing ongoing, consistent feedback and coaching; ability to inspire and develop others to achieve excellent results and continually grow
Ability to promote openness and adhere to an ethical foundation
Proficiency in virtual meeting/collaboration, project management, and survey software (e.g., Teams, GoToMeeting, Zoom, SurveyMonkey, Redcap, Google Forms, etc.), including experience with developing and creating surveys/polls and using polling software and event planning and experience with developing run of shows or annotated agendas
Experience creating and uploading content on social media platforms including Facebook, Instagram, LinkedIn, and Twitter
Familiarity and skills with basic data analytics
Budget management and tracking, preferred
Proven ability to anticipate needs and problem solve with minimal direction
Outstanding organizational skills, ability to be flexible and multi-task with demonstrated resourcefulness in setting priorities
Ability to take initiative, be proactive, act independently and directs one’s own work
Guided by exceptional discretion and ability to maintain confidentiality
Results-oriented and conscientious attitude and keen to accept or assume additional responsibilities, as required
Demonstrated experience in being responsiveness and follow-through
Advanced knowledge of Microsoft Office Suite and Microsoft Outlook
Ability to work remotely, as needed

About Us

The Louisiana Public Health Institute (LPHI) is a statewide, non-profit organization that has been promoting the health and well-being of Louisianians since 1997. Our 100+ employees work alongside 500+ partner organizations at the local, state, and national levels to leverage our broad expertise in public health to achieve our mission of ensuring that everyone has fair and just opportunities to be healthy and well.

Our strategic plan priority areas include Racial Justice and Health Equity, Partnerships and Collaboration, A Healthier Louisiana, and A Thriving Organization. To learn more, visit lphi.org.

Louisiana Public Health Institute

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Program Coordinator, Behavioral Health and Wellness