Location: Sunnyvale, CA, or Remote

About Kodif.ai: Kodif.ai is a leading customer support automation software provider, dedicated to helping mid-market e-commerce companies streamline their customer service operations. Our innovative solutions use GenAI to enhance customer satisfaction, improve efficiency, and drive growth. As we expand our market presence, we seek a dynamic and creative Social Media and Content Marketing Manager to join our team and elevate our brand's online presence.

Job Description: We are looking for a highly motivated and experienced Social Media and Content Marketing Manager to develop and execute a comprehensive content marketing strategy. This role is critical to increasing our brand awareness, engaging our audience, and driving traffic and conversions through compelling content and strategic social media campaigns.

Key Responsibilities:

Develop and implement a social media strategy that aligns with the company's goals and target audience across LinkedIn, X, and Meta.
Create, curate, and manage all published content (images, video, blog, newsletter, and audio/podcast).
Monitor, listen, and respond to social media users while cultivating leads and sales.
Create and execute on content calendar, publishing relevant pieces of content across all platforms
Develop and expand community and/or influencer outreach efforts.
Oversee creative design (i.e., Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).
Design, create, and manage promotions and social ad campaigns.
Compile reports for management showing results (ROI).
Analyze key metrics and tweak strategy as needed.
Collaborate with other departments (sales, engineering, etc.) to manage product launches, identify key players, and coordinate actions.
Stay updated with the latest trends and changes in social media algorithms and digital marketing best practices.

Qualifications:

Bachelor’s degree in Marketing, Communications, or a related field.
3+ years of experience in social media management and content marketing.
2+ years of experience in a Customer Experience role
Proven experience in creating engaging content for various platforms (blogs, LinkedIn, Twitter, Facebook, Instagram, YouTube, etc.).
Strong understanding of current online marketing concepts, strategies, and best practices.
Experience with social media advertising and analytics tools (e.g., Google Analytics, Hootsuite, etc.).
Excellent writing, editing (photo/video/text), presentation, and communication skills.
Demonstrable social networking experience and social analytics tools knowledge.
Positive attitude, detail, and customer-oriented with good multitasking and organizational ability.
Fluency in English.

Preferred Skills:

Experience in the e-commerce industry and/or in customer support roles.
Knowledge of SEO and web traffic metrics.
Familiarity with web design and publishing.
Experience with marketing automation and CRM tools.

What We Offer:

Competitive salary and benefits package.
Opportunity to work with a passionate and innovative team.
Room for growth and professional development.
An inclusive and collaborative company culture.

Kodif.ai is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

KODIF

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Social Media and Content Marketing Manager