The Retail Sales Associate is focused on creating an outstanding customer experience by creating a positive, inviting, and fun environment for the client. This includes developing enthusiastic and knowledgeable sales professionals that understand the client product presentation and shop standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Strong focus on driving sales and delivering refined customer service while demonstrating strong and organized clienteling skills

Develop strategies and plans to achieve sales results through clienteling, superior customer service, and store events

Maintains up-to-date product knowledge, shop standards, policy and procedure updates, and upcoming promotions and events

Ensure a consistent, quality experience for customers

Ability to create custom gift assortments to accommodate guest needs

Resolve customer issues with outstanding service and diplomatic skills

Apply strategic thinking and personal ownership to continue sales growth

Coach, motivate, and support team members to achieve personal sales goals and growth

Maintain open lines of communication with the team and director, and participate in weekly meetings

Consistently implement the company’s visual presentation and merchandising standards

Be able to work unsupervised in the absence of a manager or supervisor: take ownership of shop and merchandise, stay on task, and take initiative to see what needs to be done in the shop or in storage areas

Assist with monthly inventory of shops, storage areas, and satellite retail locations

Provide product feedback and suggestions to buyer based on guest wants, needs, and suggestions

Work with buyer and marketing to determine website, newsletter, and e-marketing of product

Maintains merchandise and shop including restocking, receiving, shipping, and organizing

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance in required.

Must be able to work well with other Team Members, Managers and interact with our guests.

Must have the flexibility to work nights and weekends.

EDUCATION And/or EXPERIENCE

High school diploma or equivalent

Minimum of 1-2 years of experience in customer service or retail

Computer Skills

Must be capable of learning new computer software programs quickly

Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook

Language Skills

Must have excellent verbal and written communication skills

Must be able to effectively communicate with guests, team members and managers

Mathematical Skills

Basic math skills

REASONING ABILITY

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.

PHYSICAL DEMANDS

Must be able to lift up to 50lbs

Must be able to stand for long periods of time

Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

Retail gift shop/ Storage Areas

4,200 acres of Blackberry Farm property

Must be able to work in a fast paced and demanding guest service environment

About Blackberry

Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry Farm is an Equal Opportunity Employer.

Knoxville Chamber (Knoxville, Tennessee)

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