Front Office Administrator (Operational Admin) | Location: Jessup, MD

Job Type: Full-Time | Department: Operations/Administration

About JPG: JPG is a leader in the construction industry, specializing in plumbing, mechanical, and other complex industrial, commercial, and institutional projects. At JPG, we pride ourselves on creating a welcoming and efficient environment where both our team and clients can thrive. We are a dynamic and growing company, looking for a Front Office Administrator/Administrative Assistant who will be the face and voice of our organization.

Position Overview: As the Front Office Administrative Assistant, you will play a pivotal role in ensuring the smooth operation of our office while being the first point of contact for our visitors and clients. This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in delivering exceptional customer service.

Key Responsibilities:

Customer Interaction: Greet and direct visitors with a warm and professional demeanor. Manage incoming calls, transferring them to appropriate teams, and ensuring that customer needs are efficiently addressed.
Office Management: Oversee the phone system, including setting up mobile devices for employees and managing after-hours services. Ensure all business licenses, vehicle registrations, and insurance certificates are up to date.
Event Coordination: Collaborate with team members to plan and execute company events, celebrations, and other gatherings.
Administrative Support: Handle various clerical duties such as ordering office supplies, maintaining a clean and organized reception area, managing conference room schedules, and publishing the company newsletter.
Uniform and Contract Management: Coordinate uniform orders, review monthly billing for accuracy, and oversee contract renewals.
Continuous Improvement: Identify opportunities to enhance office operations and develop processes that improve efficiency.

What We’re Looking For:

Organizational Mastery: You excel at keeping things organized and can handle multiple tasks with ease.
Positive Attitude: You bring energy and enthusiasm to your work and have a passion for providing top-notch customer service.
Problem-Solving Pro: You can quickly identify issues and develop effective solutions to keep operations running smoothly.
Tech Savvy: You’re proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and eager to learn our CRM systems.
Communication Skills: Your communication, both written and verbal, is clear, professional, and effective.

Candidate Profile:

The ideal candidate is a people person who loves organizing events, has a keen eye for detail, and enjoys being the go-to person in the office. You’ll be supporting various teams and reporting directly to the Vice President of Operations, making this role both challenging and rewarding.

Education & Experience:

Required: High school diploma (or equivalent) or higher.
Experience: Minimum of 3 years in an office or customer service role, with a focus on administrative tasks.

JPG offers a collaborative and supportive work environment where your contributions are valued. As the Front Office Administrative Assistant, you’ll have the opportunity to be at the heart of our operations, making a real impact on the day-to-day success of the company.

JPG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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