ABOUT THE IACC: Founded in New York in 1887, the Italy-America Chamber of Commerce (IACC) is a private, not-for-profit, membership organization that represents the interests of companies that have, or that are interested in establishing business and commercial relations between the United States and Italy. We bring together businesses – ranging from individual entrepreneurs to large corporations – and advance the interests of our members through contacts and interaction with government agencies, trade associations and leading international organizations.

We actively partner with our member companies to help grow their businesses and build their brands, leveraging our vast global network to gain valuable, targeted exposure for members’ products and services. Through our educational programming and networking events, the IACC provides members with privileged access to industry-specific insights and expertise and creates opportunities for high-level networking among potential business partners.

SUMMARY: The IACC seeks a Manager of Membership Development and Retention to lead the development, implementation and evaluation of membership and growth and retention strategies, as well as day-to-day management of the IACC’s member engagement, events and services. The Manager of Membership Development and Retention will report to the Executive Director and will be responsible for driving revenue to one of the IACC’s key profit centers, as well as representing the IACC at all member programs and events.

Key Responsibilities:

Membership development and retention

Lead the IACC’s overall efforts to recruit, retain, and engage membership at all levels.
Collaborate with the Executive Director, staff and key Board members to create a roadmap for sustainable membership growth by designing and executing a data-driven member engagement, retention, and recruitment strategy and implementation plan.
Develop strategies and programs to stimulate member engagement as a means of membership renewal.
Identify opportunities and collaborate with colleagues to enhance member benefits and services offered by the IACC.
Develop strategies to measure and strengthen member engagement.
Oversee all membership data (new, current and prospective), tracking, dues collection/processing and reporting, including but not limited to: accurate membership records; current and prospective member information
Responsible for all aspects of member experience throughout join, onboarding and renewal process.
Initiate and manage strategic partnerships with other auxiliary-related associations and groups to help recruitment and retention of membership; including, but not limited to, attendance at these types of conferences to represent the association.
Work with Executive Director to set annual membership goals. Provide monthly insight into membership revenue and tracking to annual goals.
Oversee membership database (updates and maintenance) and dues collection/processing.
Cultivate new members through prospect research and spearhead member retention/upgrade efforts.
Serve as dedicated point person for all members, by answering queries, providing ongoing support and promoting members services and benefits.
Maintain and update the IACC’s Career Central Job Portal resource.
Support all special events and programs for IACC members.

Marketing, Events and Communications

Conceive, implement and oversee all events, including networking receptions, seminars, fundraising events, and annual Cocktail Gala.
Maintain and update IACC website, including but not limited to all member-related content and functions.
Develop and leverage profitable relationships with corporate sponsors and strategic partners.
Develop marketing and promotional materials for web, print and social media platforms.
Content brainstorming and creation for items related to IACC membership and events.
Develop member-related content for social media channels and coordinate with other staff members on monthly social media calendar.
Design and execute targeted marketing/mailing campaigns to promote members, products, and services in the U.S.
Collect news articles, member events flyers, member promotions to be added to the monthly newsletter to be sent out to IACC/YEX Members and prospective members.
Create all event communications, reminders, pre and post event mailings, membership communications (updates from the Director/President), surveys, and any other relevant communications.

Required Qualifications:

Bachelor's Degree
Minimum of 3-5 years in membership or constituent management role, with demonstrated experience in growing membership/customers and strengthening membership/customer retention.
Experience with database management.
Demonstrated ability to problem solve, anticipate needs, determine priorities and meet deadlines.
Must be proficient in Word, Outlook and Excel.
Excellent interpersonal communication skills, both written and verbal.
Superlative organizational skills and attention to detail.
Positive energy with a high degree of initiative
Written and oral fluency in Italian is preferred.
Ability to work evenings; some domestic travel may be required

Italy-America Chamber of Commerce, Inc.

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Manager of Membership Development and Retention