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Location

NHQ

Purpose

Define and oversee the implementation of a Service Strategy for Xcient Hydrogen Class 8 Trucks in the U.S., in close coordination with the Global team in Korea, as well as the AfterSales, Quality Team, and Safety at Hyundai Motor North America (HMNA). This role will support the roll out of service operations at the Hyundai Motor Group Metaplant America facilities in Savannah, and across targeted markets for Xcient Truck launch. This will involve partnering with external service providers, developing a service process standard, and defining KPIs for operations.

Major Responsibilities

Work in partnership with the SVP, CV & H2 to define, measure, and improve the in-dealer service process and programs – and to craft an overall Service Strategy and Framework. Develop and implement service strategies for Hyundai’s commercial vehicles.
Participate in industry benchmarking conferences and develop strategies to improve Hyundai’s current competitive and future positions.
Support the development and strategy for a national and/or local roll out of Xcient trucks.

Major Responsibilities (continued)

Collaborate, coordinate and influence across HMNA business units serving as the primary liaison between HMNA and global parent company for commercial vehicle service activities.
Oversee deployment of all dealer and field facing service/parts communications (including parts and service newsletter website, email, DCS, etc.) to ensure consistent and prioritized messaging to our dealers/field/HQ. Ensure communications are compliant with corporate and legal standards.
Coordinate with HMGMA & Savannah officials to track the deployment of Xcient trucks for HMGMA operations.
Conduct RFPs, draft scope, and contracts, manage vendor performance via contract terms, Initiate purchase requests and invoice payments per HMNA policies and procedures.
Participate in division governance developing management presentations to track results and to seek approval for future programs.

Authority

Primary authority to prioritize, filter, and manage timing and content for all service/[arts related field and dealer communications.
Conduct RFPs, draft scope, and contracts, manage vendor performance via contract terms, Initiate purchase requests and invoice payments per HMNA policies and procedures.
A primary stakeholder for policy changes within the division in regard to dealer training, parts and service merchandising programs, service rental cars, service business development and service retail process.
Development, acquisition, and execution of annual group budget.

Education

~ Must be a high school graduate

~ Bachelor’s degree preferred

~ Master’s degree a plus

Related Experience

Ten or more years of experience of which at least eight years of directly related experience in Commercial Vehicle Service operations.
Five or more years of supervisory experience desired.
Commercial automotive service experience preferred.

Skills/Knowledge

Ability to lead, train, motivate and manage multi-skilled personnel.
Process Management and Consulting skills.
Financial statement dealership performance analysis.
Excellent oral and written communication skills.
Excellent business analytical skills.
Project tracking and management skills.
High proficiency in PC skills, expertise in Microsoft programs.
Must be analytical and accomplished in presenting to different levels/audiences.

Certification

N/A.

Physical Requirements

Normal office duties

Work Model

(80% Onsite/20% Remote)

Affiliate

#Hyundai

Compensation

$137,025.00 - $203,000.00 Annual

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Vacation and sick time off
Healthcare insurance (medical, dental, and vision)
401(K) company match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Basic life insurance, short- and long-term disability
Mental health, wellbeing, and employee assistance program
Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Hyundai Motor America

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