Summary

Job Description

The Internal Communication Officer is part of the Global Communications Team and reports to the Internal Communication & Content Manager.

He/She works in close collaboration with all team members in their respective topics, on global topics and with a specific focus on the Americas region (HWI brand).

Responsibilities

Internal communication

Define the internal communication strategy of the Americas region in strong coordination with the Global Internal Communication & Content Manager and relevant internal stakeholders
Cascade and explain the regional strategy as relevant to all internal audiences (at regional level and at group level as necessary) using the right channels (town hall presentations, leaders com, newsletter, emailing, etc)
Roll out any relevant internal communication strategies and plans, with relevant dedicated regional plans and channels
Help the teams navigate through changes with relevant plans and actions
Support the functions in their communications needs
Lead internal projects and roll out dedicated campaigns at regional level in liaison with the global team
Organize internal events as relevant
Lead global internal communication projects
Assist and advise leaders in their communications
Build relationships with business partners

Content

Develop and facilitate a regional contribution network to get updates and news of the business and operations
In strong coordination with the External Communication Manager plan social media content for the region that drives engagement through relevant channels
Manages the regional intranet content feed
Manage the regional newsletter
Defines appropriate KPIs to measure the performance of the different communication actions and adapt if necessary.
Feed website with stories
Support the team with global content as relevant

Requirements

Excellent English (verbal and written)
Good Spanish as a plus
Strong communication, collaboration and planning skills with meticulous attention to details.
Strategic and operational approaches.
Strong organization skills: self-directed and capable of working effectively in a fast-paced environment whilst managing multiple projects.
Strong interpersonal skills with a sense of diplomacy including
- ability to manage relationships at all levels, including senior management and teams
- strong “customer” service skills to effectively deal with the competing demands of various stakeholders
- active listening
- flexibility
- Influencing
Ability to translate abstract business concepts into meaningful ‘everyday’ language (Analytical and synthetic mindset)
Perform well under deadlines and delivery oriented.
Flexible to perform under pressure, changing priorities and moving environments
Performance measurement and analysis.
Willingness and ability to work in an international and multicultural environment

HarbisonWalker International

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Internal Communications Officer