Essential Duties And Responsibilities

List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.

Provide exceptional customer service to all internal and external customers.
Create cost analysis for each marketing event
Develop and submit monthly promotional calendars
Manage monthly social media calendars
Assist Marketing Coordinators in maintaining social media and online review platforms.
Prepares purchase orders for marketing projects and events based on budget.
Help develop and coordinate direct mail and newsletter pieces
Utilizes project management system in preparing and distributing information for printing signs, coupons, banners, flyers, and other marketing tools.
Resolves customer complaints and issues via letter, phone calls, email and/or personal meetings
Assures correct point values, prize and or comp values issued to players via casino management system.
Manages and coordinates customer events with Players Club and other affected departments
Manages customer events, programs and parties
Maintain and manage dispersing of donations to various business and organizations
Interfaces with advertising and/or other agencies to meet deadlines of radio, newsprint and television advertisements.
Work with Marketing Director on meeting budget expectations.
Manage team of Marketing Coordinators
Maintain and distribute property collateral
Must be able to work nights and weekends as needed.

Job Specific Knowledge

Extensive knowledge and skill gained through broad experiences in a field (or fields) which requires a command of involved, diverse practices and precedents and theory and principles. Typically requires a Marketing Bachelor's degree (B. A.) from four-year college or university; or minimum of four years related experience and/or training; or equivalent combination of education and experience.

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Grand Falls Casino & Golf Resort®

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Marketing Manager