A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and learning opportunities from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else - we always put our team members first.

Works with the site management team to develop and administer resident programs and services that contribute to and enhance site management objectives in creating and maintaining a Community of Quality®.

Job Functions

Works to improve the quality of the living environment for the resident population by:

Planning, implementing, and actively supervising social, educational, and recreational activities/programs/special events for the resident population on a regularly scheduled basis.
Outreach to new residents to inform them about RAD programs and services available.
Developing a local social service network within the community, working to raise resident awareness of such services, and preparing a current referral list with primary contacts, phone, email, etc. for use by resident services and management staff
Reporting resident-related concerns to the property manager promptly. Works with the manager to resolve issues and takes an active role in the resolution process
Managing site newsletter process including newsletter preparation, submission to First Realty Communications Dept., and timely distribution to residents
Working with the management team to plan and implement annual company-wide events including the First Realty Sports Olympiad, First Realty Academic Olympiad, NAHMA Drug-Free Calendar Contest, NEAHMA Kid's Day, First Realty Honor Roll Club, Community of Quality® awards program, etc.
Working with management staff on resident retention programs, marketing strategies, and new resident orientation programs. Actively participates in these programs and develops new resident services initiatives that support these efforts
Following all First Realty Risk Management and site safety guidelines regarding parent/ guardian permission, transportation, incident reporting, vendor insurance coverage, etc.
Overseeing Computer Learning Center/Lab program (as applicable) including a budget, contractor supervision, scheduling, resident participation reports, marketing, facility and equipment maintenance, and management.
Providing support to the management team on resident social service issues and maintaining confidentiality in all matters pertaining to the same

Other Job Functions

Develops an annual RAD budget for submission to the property manager.
Maintains petty cash fund for RAD program and administers petty cash reporting to REAS.
Facilitates and administers grants, as applicable to the site
Networks with local businesses, schools, and others, to enhance resident services.
Provides outreach to, secures, and coordinates college/university tutors for youth on-site in the after-school education program (HASI).
Maintains and secures RAD program equipment and inventory
Other responsibilities as assigned at the site, or RAD programs at other sites

Requirements

Ability to handle sensitive issues with confidentiality, diplomacy & tact.
Excellent judgment
Strong communication skills, verbal and written
Problem-solving skills
Proficiency with MS Word, Excel, and the Internet
Current certification in First Aid and CPR
Excellent resident relations and customer service skills
Strong communication skills, verbal and written
Ability to effectively work on simultaneous tasks
Ability to adapt to changing priorities
Proven ability to oversee groups of children

Level of Education/Training/License

Bachelor's degree in a related field preferred

Experience

Prior work experience in social services or related fields
Prior experience in an office environment preferred
Experience overseeing groups of children

Benefits

Sign-on Bonus
Paid Vacation, Holidays, PTO/Personal leave
401(k) plan
Health, Vision, and Dental insurance
Life Insurance, Short- & Long-Term Disability
Flex spending accounts & Transportation expense accounts
Opportunity for professional growth and development
An EOE/ Veterans/Disabled Employer: If you need accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000, ext. 3772.

First Realty Management

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