Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be!

About the Role

We are looking for a qualified Customer Community Manager to join our team. If you are a tech-savvy professional, experienced in building communities from scratch, customer-focused marketing programs, relationships and references, we would like to meet you.

The ideal candidate is a flexible, polished marketer with the ability to act as the face and voice of our brand both internally and externally for all customer-related activities.

Role Responsibilities

Develop and own Eightfold's growing customer community, a global resource where customers come to share their perspectives, learn from peers and learn from Eightfold team members.
Build relationships with existing Eightfold AI customers and develop advocacy programs that result in external-facing content and community participation.
Own Eightfold's peer review program which includes nurturing and promoting customer reviews and other forms of advocacy through partnership with external representatives
Create and manage Eightfold's customer user group. This is a virtual group and will also be an in person program in the future.
Work with internal sales, services and marketing team members to enlist the support of customers in other customer marketing programs.
Set and implement marketing and communication campaigns to align with customer success and associated strategies
Provide engaging text, image and video content for social media accounts
Respond to community comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends that may impact the above activities.

Requirements:

5-7+ years experience in a marketing, sales or advocacy-focused role.
Hands-on experience managing a reference program and ideally an online community.
Excellent written and oral communication skills.
Proven work experience as a community manager
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Bachelor's degree in Marketing or relevant field

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

*Please note this role is open to all US locations and categorized as remote. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for [bonuses or commissions], and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location.

Zone A $110,000 - $148,000

Zone B $93,000 - $125,000

Our customer stories- https://eightfold.ai/customers/customer-stories/

Press- https://eightfold.ai/about/press

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