Description

Are you compassionate about animals and have a desire to speak for those who cannot? For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. If you work well with people too, join our team and help us provide that voice.

Purpose of Position: Provide volunteer program support at the Buddy Center in Castle Rock and the Harmony Equine Center in Franktown, as well as general administrative support to the Volunteer Services department.

Responsibilities

Serve as a liaison between operations staff and volunteers
Collaborate with departments to ensure appropriate levels of volunteer coverage
Facilitate onboarding process for prospective volunteers
Support facilitating group trainings as needed
Conduct recruitment efforts to generate program interest in the community
Interview prospective volunteers and assign them to areas of interest
Coordinate community service volunteer program at Buddy Center, including processing applications, running background checks and managing communications, while maintaining confidentiality
Update and revise training materials as necessary
Organize and maintain new volunteer paperwork and supplies
Coordinate all aspects of Buddy Center Summer Teen Program, including recruitment, training, communications and reporting
Monitor volunteer attendance, and follow up with volunteers who do not meet service requirements
Create and distribute a monthly newsletter for each facility
Plan and facilitate volunteer engagement events
Resolve volunteer issues as they arise
Assist current and prospective volunteers as needed throughout the day while providing excellent customer service

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

Integrity and Ethics
Adapting to Change and Ambiguity
Customer and Community Focus
Emotional Intelligence
Excellence

Position Key Competencies

Flexibility
Time Management
Conflict Management

Supervisory or Managerial Responsibility

Volunteers

Travel

This position may require travel to different work sites

Schedule: 5, 6 hour days; Tuesday-Saturday

Compensation: $21.60-$22.58 (starting pay commensurate with market, experience, and equity)

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

Benefits (medical, dental, and vision)
Flexible spending accounts
Paid Time Off (PTO)
Paid Sick Time
Holiday Pay
401(k) with matching
And more!

Work Conditions And Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on November 7, 2024.

Requirements

Position Qualifications

Knowledge/Skills/Abilities

Excellent organizational and planning skills
Strong written and verbal communication skills
Strong customer service skills
Proficiency in Microsoft Office programs
Experience speaking in large group settings

Required

Education: High school diploma or equivalent
Work Experience: Three years of customer service experience including working with volunteers

Desired

Experience working in a volunteer or training department for a nonprofit organization
Experience with volunteer management software

Dumb Friends League

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