Marketing and Office Coordinator

Location: Boulder, Colorado

Deeper Africa, an award-winning African safari operator, is looking for a full-time Creative Design and Marketing Coordinator to join our team. We seek a grounded and skilled individual. A college degree or travel business experience is not necessary, but it is a plus. At a minimum, you should be interested in international business and creative design. We require a minimum of two years’ work experience.

We are an entrepreneurial-focused, growing safari travel company. We offer exceptional wildlife viewing and cultural experiences to our travelers in eight different African countries. At the same time, we work to bring ethical travel practices into the mainstream of African business. We intend to be a part of Africa’s future by helping to support and train a new generation of guides, conservationists, businessmen, and businesswomen. If you have been looking for employment that has meaning, you will find our mission creates a rewarding work environment.

Duties and responsibilities:

1) Customer Service – Answer customer inquiries on the phone or by email, implement multiple customer fulfillment tasks using our project management software, monitor the customer fulfillment process to make sure that travelers are adequately prepared for their travels in a timely manner. Requires excellent people skills.

2) Team player – Punctual, attention to detail, outgoing, and willing to work across cultures with Africa team members. Cross-cultural communication skills are essential. Enjoy and prosper working as part of a team.

3) Computer and Technology - Must show expertise with technology and essential software including Office 365, Excel, Word, Outlook, Power Point, Zoom, CRM programs, and Adobe Acrobat. Must show expertise in Photoshop, InDesign, and other graphic design software. Mail Chimp or other email marketing platform experience helpful. Skype and Zoom experience essential. This is a fast-paced, results-driven, hard-working position. We need an A team player to join our USA operations.

4) Media Work– Assist with drafting a monthly newsletter to our travelers’ highlighting books, movies, documentaries, and music about the continent. We use Mail Chimp for delivery. Manage our annual traveler photo contest.

5) Graphic design Work – Manage and provide oversight to our Nairobi graphic designer. Assist him in assembling custom itineraries for our travelers using our proprietary software. Requires a good eye for great wildlife photography, plus superior copy writing skills.

6) Provide brand oversight and training to our African team members ensuring that all graphic and written materials express the Deeper Africa brand. Postings on the Social Media platforms that we use.

Critical skills needed include:

1. Mindfulness – To be successful you need to care about the small stuff.

2. Punctuality – Must be in the office during business hours and focused on tasks.

3. Multi-tasking – We have operations in eight different countries across the African continent. Prioritizing and organizing are essential.

4. Communication – Excellent written and oral communication skills. Experience with writing and proofreading.

5. Initiative – Able to problem solve and identify ways to be more productive.

6. Positive attitude and excellent customer service skills - You need patience, compassion, and tact when working with our travelers and African team members.

7. Personal Resilience – Ability to adapt to change and challenges within a fast–paced environment.

8. Work independently, anticipate upcoming needs.

9. Excellent time management, database management, and task management skills. Our deliverables are time sensitive and require scheduling across multiple time zones. Details must be tracked, and tasks delivered on the date and time due.

10. Ability to remain self-controlled and objective during problems or urgencies. International travel includes difficult situations, urgencies, and sometimes emergencies. You must be able to remain mission focused and comfortable with a direct communication style.

Hybrid Work Environment:

Join us in our Boulder, Colorado office while you learn our business. Once you have proven you know your job, you can work from home one day a week. We are a team, and we enjoy working together.

Applying for our Position:

We hold ourselves to the highest standards and expect the same from our employees. Salary and benefits package dependent upon skills and experience.

We need the following six items to process your application.

1) Three references from supervisors or professors.

2) Your cover letter letting us know why working for Deeper Africa matches up with your life goals.

3) Your Resume (Provide us with as much information as possible about your computer and technology skills.)

4) Your portfolio demonstrating your creative design and writing skills.

5) Let us know your salary requirements.

6) Tell us your favorite iconic African animal

Responsibilities

Customer Service – Answer customer inquiries on the phone or by email, implement multiple customer fulfillment tasks using our project management software, monitor the customer fulfillment process to make sure that travelers are adequately prepared for their travels in a timely manner

Graphic design Work – Manage and provide oversight to our Nairobi graphic designer

Assist in assembling custom itineraries for our travelers using our proprietary software

Provide brand oversight and training to our African team members ensuring that all graphic and written materials express the Deeper Africa brand

Postings on the Social Media platforms that we use

Ability to remain self-controlled and objective during problems or urgencies

Able to work in our Boulder, Colorado office (Required)

Qualifications

At a minimum, you should be interested in international business and creative design

We require a minimum of two years’ work experience

Team player – Punctual, attention to detail, outgoing, and willing to work across cultures with Africa team members

Cross-cultural communication skills are essential

Computer and Technology - Must show expertise with technology and essential software including Office 365, Excel, Word, Outlook, Power Point, Zoom, CRM programs, and Adobe Acrobat

Must show expertise in Photoshop, InDesign, and other graphic design software

Mail Chimp or other email marketing platform experience helpful

Skype and Zoom experience essential

This is a fast-paced, results-driven, hard-working position

Mindfulness – To be successful you need to care about the small stuff

Punctuality – Must be in the office during business hours and focused on tasks

Multi-tasking – We have operations in eight different countries across the African continent

Prioritizing and organizing are essential•

Communication – Excellent written and oral communication skills

Experience with writing and proofreading

Initiative – Able to problem solve and identify ways to be more productive

Positive attitude and excellent customer service skills - You need patience, compassion, and tact when working with our travelers and African team members

Personal Resilience – Ability to adapt to change and challenges within a fast–paced environment

Work independently, anticipate upcoming needs

Excellent time management, database management, and task management skills

Details must be tracked, and tasks delivered on the date and time due

International travel includes difficult situations, urgencies, and sometimes emergencies

Three references from supervisors or professors

Your Resume (Provide us with as much information as possible about your computer and technology skills.)

Your portfolio demonstrating your creative design and writing skills

creative: 2 years (Required)

Deeper Africa, LLC

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Creative Design and Marketing Coordinator