Promotes strategic, consultative, general organization-wide communication plans for all levels of employees, media, and community. Ensures timely, accurate and consistent information by developing and coordinating all communication facets and implements communication projects through expertise in project management, writing, collateral design and intranet development. Instills DCH Health System’s mission, vision and values throughout the organization. Responds to customer needs in a manner that provides added value and generates customer satisfaction.

In tandem with updating news on intranet home page, produces and distributes weekly employee e-newsletter by the end of work Wednesday (except for holiday weeks).
Serves as main media contact for organization. Will need to be available to respond to media requests outside typical working hours/days.
Produces and distributes press releases as needed. Escorts media while onsite to ensure compliance with patient privacy practices.
Generates a weekly “evergreen” communication to local media designed to proactively promote DCH.
Writes leader speaking points as needed.
Acts as portal administrator for intranet, ensuring consistent look across System pages. Assists content owners with training and troubleshooting issues. Adds new features/pages based on System needs.
Coordinates employee communications processes for management and employees in consultation with Human Resources. Promotes positive employee relations through organization-wide communication activities and events. Provides innovative ideas and resources that positively affect employee relations. Evaluates outcomes and takes corrective action as necessary.
Actively participates on project teams, providing leadership and communication expertise. Synthesizes messages to support the corporate mission, vision, values, goals and objectives. Constantly focuses on continuous improvement.
Coordinates specific communication needs for departments and effectively applies departmental resources to achieve agreed-upon communication goals.
Uses knowledge of current Communication Department, Human Resources and healthcare practices. Identifies and uses appropriate sources of expertise. Uses understanding of business and financial principles and practices to craft appropriate solutions. Consistently complies with corporate branding, positioning, graphic standards and Communication Department and Human Resources policies and procedures. Creates, standardizes and complies with branding, graphic standards and writing style. Maintains appropriate confidentiality.
Regular, consistent and punctual attendance including the flexibility to work nights and weekends, variable schedule(s) as necessary.

DCH Standards

Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.

Bachelor’s degree in communications, journalism, public relations or related field required. Media or corporate communications experience preferred. Demonstrated project management, consultative, analytical thinking, communication, leadership and interpersonal skills. Demonstrated writing, editing and proofreading skills, creativity, resourcefulness and ability to work on multiple projects while meeting tight deadlines and functioning in an environment of changing priorities. Ability to analyze data and write communication plans and reports. Working knowledge of Microsoft Word, PowerPoint, Excel. Working knowledge of desktop publishing software (such as the Creative Suite – InDesign, PhotoShop, Illustrator) preferred. Journalistic writing, web/intranet development skills and printing knowledge a plus. Requires use of electronic mail, time and attendance software, learning management software and intranet. Employee must maintain personal automobile liability insurance, and employee must be and remain insurable according to the standards that are established by DCH’s insurer, as they exist at any time. Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

WORK CONTEXT

Extensive contact with others, often requiring coordinating and leading others.
Often deals with external customers.
Extensive use of electronic mail, telephone, and face-to-face discussions.
Must be able to effectively write letters, memos, articles, social media posts and other job-related print and electronic communication, and speak publicly.
High responsibility for outcomes and results.
Must be able to work with work groups and teams.
Able to perform the duties with reasonable accommodation.

PHYSICAL FACTORS

Activities Talking; hearing; dexterity to type and manipulate mouse; repetitive motion; standing, and/or using hands to handle, control, or feel objects, tools or controls; ability to transport self around the facility.
Requirements
- Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Must be able to perform the duties with reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

Other Job Factors

Must have good written/verbal communication skills.
Must be able to multitask and prioritize projects.
Must be comfortable with deadline pressures.
Must be creative under pressure.
Must be precise in use of grammar, spelling, style and details.

DCH Health System

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