OVERVIEW

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

PRIMARY FUNCTION OF POSITION

The Communications and Brand Content Coordinator (dba Coordinator, Brand and Communications) will support the curation, creation, implementation, and evaluation of a robust communications and content strategy based on Covenant House’s mission and brand goals (verbal and visual identity), and the Covenant House International (CHI) strategic plan. The successful candidate will fundamentally improve workflow regarding the planning, scheduling, storing, sharing, and communication of content based on expressed and anticipated needs of internal and external stakeholders. The objective will be to meet our fundraising and communications goals to inform and engage supporters, reach new audiences, and inform and promote collaboration among staff across the Covenant House federation. Reporting to the director, this role will support the development team to create and deliver ethical and inspiring content.

SALARY RANGE: ($53,000 - $66,000)

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategy

Manage organization and sharing permissions for a story bank and content library, with easy access to blogs, photos, videos, interview transcripts, talking points, scripts, etc. for internal and external collaborators.
Schedule and facilitate meetings and interviews to gather information, stories, and source material to support writing of key features, blogs, newsletters, scripts, one-pagers, and other materials in collaboration with Covenant House sites that reflect our mission and that inspire readers, donors, and supporters.
Champion, create, and upkeep communications calendar that guides content strategy across the federation.
Ensure high-quality, engaging material is published consistently and archived properly.
Work with web services team to optimize content for search engines to maximize visibility and reach.
Stay abreast of the latest news and events relevant to Covenant House International's mission and audience and compile relevant reports for stakeholders.

Collaboration

Assist with the identification, creation, planning and procurement of photo, video, and other media assets from Covenant House sites.
Work with teams at Covenant House International and Covenant House sites to build a story bank, including a system for capturing, filing, and updating assets that ensures they are easily identifiable and trackable to stakeholders.
Gather content, assemble, and distribute newsletters for internal and external stakeholder groups with cadences varying from weekly, bimonthly, monthly, and quarterly.
Participate in meetings and work sessions with third parties (e.g. vendors) to advance our fundraising and communications goals.
Compile and update content sets related to key Covenant House issues and milestones for distribution as needed.
Support internal and departmental communication needs, aligning all communications with organizational goals, including focus on diversity, equity, and inclusion initiatives.

Administrative

Act as a project manager, maintaining the content rhythm calendar and communications strategy goals.
Create, maintain, and update the story bank system.
Provide technical support for quarterly cross-departmental content brainstorms.
Maintain a calendar of project deadlines and content launch dates.
Maintain and update newsletter distribution lists for content collaborators and other stakeholders.
Manage process for content request form in project management system.
Manage timelines and outputs for the design, content, and promotional collateral requested of the communications and brand team.
Work cross-functionally with all departments at Covenant House International in support of their communications goals and needs, and track requests and outputs.

KNOWLEDGE, SKILLS, AND ABILITIES

Proven ability to work cross-functionally.
Strong written communication and design skills.
Project management experience, with a solid understanding of project management principles and techniques.
Creative thinker and problem solver.
Understanding of brand identity in the nonprofit sector.
Commitment to approaching the role as a team player with a collaborative spirit.
Regularly leverage innovative new approaches to content development.
Ability to manage internal teams and vendor partners to ensure timely and accurate execution of collateral.
Be approachable, responsive, flexible, and available.
Commitment to the principles of ethical and authentic storytelling.
Consistently improve how projects are managed and coordinated within the agency.
Actively participate on creative and execution project teams composed of other development team members.
Work on and/or lead special projects as assigned by department leadership.
At least three (3) years of communications, marketing, or related experience.
Ability to speak, read, and write Spanish is preferred but not required.
You may be required to travel for this position, up to 5%.

MINIMUM QUALIFICATIONS

College degree, or equivalent experience in a relevant field. Degrees with a focus on written communication preferred.

OUR COMMUNITY

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Our offices are in Manhattan; however, this position will be remote for the foreseeable future.

Covenant House International

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