We are thrilled to announce a groundbreaking project in Providence RI, a massive and exciting new food hall that celebrates the vibrant culture and diversity of the amazing city.

We are on the lookout for motivated Marketing & Private Events Sales Manager who is eager to join a dynamic and powerful team. As a small but agile group of experts in the hospitality and real estate industries, we value passion and creativity. If you are a forward-thinking individual ready to make a significant impact, we want to hear from you!

WHO ARE WE LOOKING FOR?

The ideal candidate is a driven self-starter with an entrepreneurial spirit who is passionate about food & beverage, hospitality, people, team building and is a people culture champion. They thrive in a startup environment and are committed to being a team player. The ideal candidate should have demonstrated analytical thinking, keen financial acumen, excellent people leadership skills, and the ability to question proposed processes and initiatives. They should possess creativity, a desire to provide excellent service, a critical eye for detail, high expectations and standards, and the ability to work closely with third-party merchants on all aspects of their operations as well as others such as external PR firms.

PRIMARY RESPONSIBILITIES

In collaboration with the Track 15 Manager (Management Company), the Marketing & Private Events Manager is a full-time position and a key role at Track 15. Responsibilities include:

• Creating the visual aesthetic for digital and printed communications collateral for the food hall, ensuring that all external and internal collateral pieces reflect the brand ethos: Website, Newsletter, Emails, Food & Beverage Menu Boards, In-House Sales Collateral, and Branded Materials.

• Ensuring cooperation and communication across all food hall merchants and the development of relevant programming activities.

• Acting as the first point of contact for incoming sales inquiries and event sales bookings before handing them over to the operations team.

• Collaborating successfully with the Management Company, Food Hall Operations Team, third-party merchants, and other vendors.

Marketing & Programming responsibilities include but are not limited to:

· Development of the annual marketing and programming plan for approval by the Management Company

· Owning the development and updates to marketing materials

· Managing the communication of the marketing and programing calendar for all merchants, overseeing the cadence, content and ensuring successful delivery. This includes but is not limited to:

a. Overseeing content distributed within all physical digital touchpoints, social media, and printed collateral

b. Implement SMS strategy/framework as a communication channel & responsible for executing the content following an established calendar. .

· Organize and maintain department resources including files, templates, style guides, and upgrading relevant company standards when necessary.

· Manage the workflow of supporting 3^rd party partners including but not limited to:

a.videographers/photographers, print houses and merchandise suppliers, ensuring all parties deliver to project scope following the predetermined timeline.

· Managing marketing department expenses ensuring they are tracked in detail and that each invoice maps back to pre-approved annual budgets. The Marketing

Manager is expected to execute a cost/benefit analysis on everything purchased and be equipped to negotiate costs into budget.

· Produce written materials including but not limited to media pitch packets, contract verbiage, SMS copywriting

· Provide a keen lens to proofing all print/digital materials to ensure they are brand ready, reflecting accurate grammar, punctuation, spelling, layout, security as well as the appropriate sentiment, tone, and style.

· Assists with photo/video shoots ensuring the collection of assets follows the shot list and that the environment and quality are up to brand and service standards.

· Distinguish key data capabilities across existing digital platforms and leverage key metrics to aid in the development of channel usage reports which will further drive the goals and strategy of marketing programs.

· Develops monthly reports with highlights of key milestones and areas of opportunity to present to Management Company on a quarterly basis and to support annual planning.

· Ability to manage a third-party PR firm and guidepost pre- and post-opening PR plans

· Actively participate in community events.

· Assumes additional responsibilities as assigned.

Events Sales Manager Responsibilities include but are not limited to:

· Development of the private events discipline for approval by Management Company.

· Develop and implement private event sales kit together with 3^rd party merchants

· In charge of selling and planning of all external provide events.

· Planning and executing all non-revenue internal events, being the main contact of vendors for those events.

· Maintain a strong presence on-site across these events, serving as a host and representative.

· Providing post event attendance records and follow up on details for future planning and constructive improvement.

· Coordinate operations with merchants to ensure efficient service

· Send invoices and receipts after the conclusion of events when needed.

· Create all BEOs and change-log email distribution as needed, and BEO meeting to ensure all functions will be executed accurately.

· Resolve client concerns/complaints, address root issue.

· Take the initiative to continually identify new and innovative ways of executing event solutions, while minimizing spending, and maximizing ROI.

· Assumes additional responsibilities as assigned.

ABOUT THIS ROLE

· Providing leadership to create a culture and work environment based on respect, providing opportunities for staff to learn, grow, and develop through training and creating a positive, productive working environment.

· This candidate joins a small team and will work closely with our merchants and their PR representation, and other local/regional 3rd parties incl. but not limited to individuals and/or firms that aid in programming events.

· Development of the annual budget, marketing plans and objectives and manages within those approved plans

· Develop, implement, and maintain F&B marketing, other marketing activities and food hall programming initiatives

· Understand all policies, procedures, standards, specifications, guidelines, and training programs for Track 15

· The candidate should be a seasoned professional assuming full responsibility for the quality of work demonstrated through the primary responsibilities outlined above.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This employee needs to be in regular communication with the internal teams and external vendors with the majority of time spent in the office at a desk.

WHO WE ARE LOOKING FOR

At least 2-3 years of experience in marketing and events sales/management

o Preference given to a marketing role in hospitality setting incl. but not limited to food halls, restaurants and hotels

o Experience in events sales and management

o Additional experience in programming and collaborative brand partnerships is a plus

o Graphic design background is a plus

Startup/opening of hospitality venues experience preferred but not required
Service oriented style with professional presentations skills
Maintain high standards of personal appearance and grooming
Results-driven leader who is fearless about execution, is creative, can champion a vision and roadmap, and is not afraid to dig into the details
A strong team player who supports the team and embraces ownership, accountability, and responsibility
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Demonstrated ability for process excellence and project management
Good financial acumen
Open availability and flexibility to work according to the needs of the business
Comfortable with WORD, PowerPoint, Excel, ADOBE, In-Design, Illustrator, Photoshop, Canva, Wordpress and Apple Developer Suite

· Proficiency with Email marketing and CRM systems, with a high level of experience in segmentation strategies and communication

· Proficiency with Social media campaigns and metrics.

· Experience with Website Reporting & Analytics

· Excellent grammar, spelling, and proofing for content and context.

· A high degree of organization, flexibility, and reliability to set priorities, manage multiple responsibilities, and work well under pressure.

· Must have either: Bachelor’s Degree in Public Relations/Marketing OR equivalent training in the field of marketing/PR and private event sales.

Convivium Hospitality Group

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Marketing & Private Events Sales Manager