CSU Global is seeking a Student Services & Career Coordinator who will primarily provide comprehensive support to CSU Global Career Services and also support other student support service areas as needed, which will include: Disability Services, Student Affairs, Writing Center, and Library Services. Approximately, fifty-percent of this role will be focused on career services, and the other fifty percent will focus on supporting other areas as needed. This includes serving as the primary point of contact for university stakeholders to ensure student, alumni, faculty, and staff needs are met in this area, in collaboration with career coaches and resume reviewers. Additionally, this role will be the primary individual responsible for managing the daily operations and tracking of service provisioning and student satisfaction of the Career Center, including responding to student, staff, and faculty inquiries and managing the career services platform.

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure the provision of career development support, resources, and coaching to students both on a one-on-one basis, and through one-to-many resources including webinars, self-help guides, and similar resources.
Support students seeking to complete an optional internship, apprenticeship, or other type of work experience as part of their academic program and work with the Program Directors on final review and approval.
Provide support and professional development to industry-specific career coaches and resume reviewers for ongoing skill development and training, so that they are providing the most current and relevant career information to CSU Global learners, including conducting quarterly QA reviews of coaching calls to ensure high levels of student satisfaction.
Create a quarterly Student Services newsletter, identifying content in collaboration with part-time Career Center staff, Program Managers, and other interested internal stakeholders, in addition to providing career and support services content for the monthly newsletter sent out by the Communications & External Relations office.
Receive and respond to communications directed to the career.center@csuglobal.edu and internships@csuglobal.edu email addresses, among other delegated monitored inboxes.
Create and maintain a tracking grid for all projects, work, and communications, including measurable impact.
Ensure that the career center platform has updated and industry-relevant content and resources and identifying new resources.
Identify areas of potential improvements across all services, and work with the direct supervisor to prioritize and implement new processes, pilot programs, and track service provisioning.
Provide operational and oversight support to staff members in Disability Services, Library Services, Student Affairs, and the Writing Center during peak times, or while area managers are unavailable or out of the office.
Understand the systems used by the different areas within Student Services, and respond to University stakeholders with any questions, issues, or needs
Respond to and coordinate support to students in all areas covered under Student Services, making referrals to dedicated support staff as needed.
Coordinate, track, and ensure resolution of department communications for the Student Services areas, including any ad-hoc requests from other departments as needed.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Faculty career coach scorecard tracking and monitoring and coaching as necessary for faculty career coach success.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Strong organizational skills
Ability to manage multiple tasks simultaneously
Technology management
Career Advising
Coaching and development
Strong customer service skills
Strong written and verbal communication skills

QUALIFICATIONS: EDUCATION & EXPERIENCE

Bachelor’s degree from an accredited university.
Demonstrated success with coaching provisioning services based on identifiable outcomes.
Two (2) years of experience in career development, human resources, or a closely related field
Two (2) years of experience as a system administrator, managing users, content updates, and low-level troubleshooting
One (1) year of experience working in student support within higher education.

TRAVEL REQUIREMENTS

None.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
The employee is occasionally required to sit, reach with hands and arms.
Ability to spend long durations of the workday in front of a computer monitor.
Specific vision abilities required by this job include close vision and ability to adjust focus.
The employee must occasionally lift and/or move up to 15 pounds.

TOTAL COMPENSATION

CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.

Salary: $50,000 - $55,000 annually

ADDITIONAL INFORMATION

Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.

Deadline to apply: Sunday, October 6, 5:00 pm MDT.

Colorado State University Global

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Student Services & Career Coordinator