The Recreation Coordinator plays a vital role in enhancing the quality of life for residents by organizing, executing, and supporting recreational activities within the city. Reporting directly to the Recreation Program Manager, the Recreation Coordinator is responsible for ensuring all programs are well-structured, inclusive, and aligned with the city’s goals of promoting health and wellness, celebrating culture and creativity, and fostering social enjoyment and community engagement. This position involves working closely with community members, volunteers, special event coordinators and vendors, and other city departments to deliver high-quality recreational services that meet the diverse needs of all residents. The schedule for this position may include a variety of days, evenings, and weekend hours, and will vary seasonally for events and other program needs. Hours are typically 9 am to 1 pm Monday through Friday. Receives direct supervision from the Recreation Program Manager. Exercises no direct supervision of staff. May lead programs and supervise the efforts of volunteers.

Essential Job Functions

Program Development and Management
- Plan and organize current and new recreational programs, events, and activities for different age groups, such as classes, camps, arts and crafts, and community events.
- Coordinate with instructors on program details, such as title, description, size, age, location, etc.
- Create and schedule programs and events within the recreation guide, online system (Community Pass), and local newsletter (The Champion).
- Engage in regular communication with instructors, volunteers, and city staff to ensure programs, activities, and events are well organized, implemented, and evaluated.
- Oversee the execution of programs and events, ensuring they run smoothly and meet community needs.
- Communicate with registrants on details, reminders, updates, and other information, as necessary.
- Monitor and assess programs through observation and regular check-ins with instructors and volunteers.
- Enforce safety regulations and ensure the safety of program participants, volunteers, and staff.
- Assess the success of programs through feedback and participation metrics, making improvements as necessary.
Community Engagement
- Coordinate with other city staff to promote programs through various channels, such as social media, posters, flyers, The Rec Guide, The Outlook, and The Champion.
- Provide high level of customer service through responding to inquiries from the public, assisting with registrations, and addressing any issues or concerns from participants.
- Establish and maintain effective working relationships with coworkers, program participants, volunteers, community partner organizations, local schools, other recreation coordinators in the region, and the general public.
Volunteer Coordination
- Recruit, train, and supervise volunteers for programs, activities, and events, including maintaining record of hours and other necessary documentation.
- Develop and coordinate work schedules for volunteers.
- Conduct outreach to current and potential volunteers about volunteer opportunities within the city.
Administrative Duties
- Demonstrate ability to effectively communicate through phone, email, paper, and in person interactions in a positive manner that represents the city with a high level of professionalism.
- Maintain records of program and volunteer participation, finances, and inventory.
Facility Management
- Prep facilities prior to programs, activities, and events to ensure the space is clean, safe, and prepared for use.
- Maintain facilities and equipment, including picking up after programs and events, putting equipment and supplies away, properly disposing of garbage, and ensuring facilities are locked and secured upon leaving.
Auxiliary job functions, as may be assigned

THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED NOT DOES NOT INCLUDE ALL DUTIES THAT MAY BE PERFORMED BY AN EMPLOYEE IN THIS CLASSIFICATION.

Qualifications

Knowledge of:

Customer service techniques and practices
Professional verbal and written communication skills
Intermediate to advance skills in Microsoft Office Suite (Outlook, Word, Excel)
CommunityPass registration system, or ability to quickly learn
Digital and physical file management and record-keeping procedures.

Skills & Ability

Possess excellent communication, organization, leadership, and facilitation skills.
Demonstrate solid decision-making skills.
Communicate and interacts clearly, effectively, and professionally to others verbally and in writing.
Manage time efficiently and effectively, working independently with minimal supervision.
Driving is required; must possess a valid driver’s license, and acceptable driving record (ongoing).
Maintain consistent and regular job attendance and adherence to working hours.
Develop and maintain positive working relationships with supervisors, and co-workers, as well as maintain positive relationships with all customers of all ages and partners.
Complies with applicable city, state, local, and federal laws, rules, and regulations; follows and maintains knowledge of all city policies and procedures.
Observes safe work methods; reports safety, sanitary, and fire hazards immediately to supervisor and follows prescribed policies for safety.

Experience And Education

Any equivalent combination of education and experience which provides the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge, skills and abilities would be to possess a high school diploma or equivalent, college course work in related subjects, and two-three years of related work experience in a closely related field or similar role.

Special Requirements/Licenses

Possession of a valid Oregon or Washington driver’s license and acceptable driving record (ongoing).
Infant/Child/Adult First Aid/CPR/AED certification.
Evening and weekend work required.
Desirable: Bilingual.

DEMANDS OF POSITION

Physical Requirements

Balancing, pushing, and pulling
Bending or stooping, climbing, kneeling, reaching overhead, twisting, crouching/squatting
Use of fine motor skills, repeated motion (i.e., typing)
Talking, hearing, and listening
Lifting/carrying/lowering 25+ pounds
Prolonged periods of sitting, standing, and/or walking

Mental Demands

Adapting to changing assignments of tasks and deadlines
Problem solving
Assisting customers and/or community members
Communicating verbally clearly
Comprehending verbal and written instruction
Concentrating amid distractions
Decision making to accomplish work assignment

The above physical and mental demands of the position are not inclusive to the skills required to perform satisfactorily in the position.

Working Conditions

Work locations are a mix of indoor and/or outside settings for programs and events and an office working environment.

Supervisory Responsibilities

May assist Supervisor with directing volunteers and participants.

Supervision Received

Works under the general supervision of the Recreation Program Manager

City of Troutdale

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Recreation Coordinator