Coordinate constituent concerns, inquiries and complaints and document them in our constituent tracking system. Investigate, delegate, and resolve those constituent concerns, seeking out information from City departments when necessary.Â
Provide effective and timely follow-up to constituent inquires with empathy and respect.
Manage the Council Vice President's daily and long-range calendar, prioritizing meetings and appointments accordingly.Â
Organize small and large group meetings, which includes preparing materials necessary to track engagement such as sign-in sheets, agendas, and background information.Â
Manage communications: draft letters and correspondence with City staff, constituents, and members of the public.Â
Draft communications for social media posts and newsletter updates.Â
Coordinate the filing system for the office; create and maintain information that should be recorded in council office one-drive.Â
Act as the first point of contact in the office by welcoming guests who come to City Hall for meetings; talk to constituents who stop by; take messages and pass information to the Senior Policy Aide as needed.Â
Respond to all voicemails, calls and emails that the office receives.Â Â
Act as a liaison to other City departments, and external agencies.Â
Attend meetings on behalf of the Council Vice President as requested, effectively communicate her message, and respond to relevant inquires.Â
Manage aspects of community outreach for events, stakeholder meetings, and office hours. Organize special events related to specific project areas; create and manage special stakeholder lists and protocols for engagements. Prepare flyers and communication plans for getting people to events. Staff evening events as requested by the Senior Policy Aide.Â
Prepare the Council Vice President for constituent, stakeholder, and community engagement meetings.Â
Other duties as assigned by the Senior Policy Aide or Council Vice President.Â

Resume and Cover Letter

A cover letter and resume must be attached to your application.

BackgroundÂ Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Attention to detail.Â Â
Proven organizational skills.Â Â
Exceptional written and verbal communication skills.Â Â
Reliable and self-motivated.Â Â
Excellent time management skills with proven ability to meet deadlines.Â Â
Professional and tactful interpersonal skills.Â Â
Maintain confidentiality and discretion.Â Â
Demonstrated ability to work collaboratively and independently.Â Â
Demonstrated ability to listen and then accurately and enthusiastically navigate constituent services and needs.Â Â
Ability to handle multiple tasks simultaneously, reliable in follow-through.Â Â
Ability to operate in a fast-paced environment.Â Â
Ability to adapt to different circumstances and environments. Experience working with elected officials is preferred.Â Â
Willingness to work some evenings and weekendsÂ
Demonstrated success interacting with people of all ages, and from a broad range of social and economic backgrounds.Â
Ability to meet and interact with the public in a professional and courteous manner.Â Â
Understanding of the prominent policy issues and practical challenges our city is working to address is desirable.Â

City of Minneapolis

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Council Office Associate