Job Overview:

Responsible for strategic direction and bottom-line revenues for club members and non-member banquets and events. This individual is responsible for working directly with club management in creating a clear and credible vision for Cedarbrook, understanding revenue mix and the alignment of human resources, marketing, and systems to achieve strategic goals and maximize revenues.

Responsibilities:

(Club Events)

· Plans, develops, promotes, and directs all member social events and activities

· Contributes to ensuring the club newsletter and website are current and through awareness, helps to further ensure messaging is consistent within departments and to the general membership

· Coordinates with other departments to ensure synergies and communication across all channels

· Utilizes available club resources in lieu of outsourcing whenever possible

· Represents members’ needs and interests on applicable club committees

(Banquet Events)

· Develops and continually enhances relationships with key corporate, business accounts, community organizations and professional associations, always keying on member relations to maintain high visibility and increased market share

· Solicits, negotiates and books new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, property tours, networking, etc.)

· Consistently reviews shifts in the market mix and makes pricing recommendations

· Helps members arrange banquets, luncheons, meetings, weddings, and other social events

(General)

· Obtains pertinent information needed including permits and certificates of insurance when required

· Assists in developing and implementing a marketing plan

· Assist in developing and implementing internet-based sales and marketing initiatives and E-Strategies Handles client complaints

· Helps guests with parking, entertainment, decorations, audio/visual and any other requirements integral to events being planned

· Arranges prompt payment for all events

· Critiques functions to determine future needs and to implement necessary changes for increased quality

· Tracks new products and trends in food service and catering applicable to the club

· Ensures the security of valuables (club’s, guests’ and members’ property) during catered events

· Assumes responsibility of manager on duty (MOD) when necessary

· Ensures that proper housekeeping and energy conservation procedures are always followed

· Plans professional development and training activities for subordinate staff.

· Knowledgeable of the properties competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive

· Provides tours and offers suggestions in efforts to sell the club’s facilities for the occasion

· Works with the Chef to determine selling prices, menus, and other details for all events; oversees the development of contracts

· Suggests and helps guests plan menus in conjunction with the Executive Chef and/or other culinary personnel

· Transmits necessary information to and coordinates event planning with production, serving and housekeeping staff; arranges for printing of menus, procuring of decorations, entertainment, and other special requests, etc.

· Keeps club policies and procedures current including terms and conditions for all contracted events

· Establishes policies for payment guarantees, minimum head counts, menu descriptions and all ancillary charges

· Attends industry trade shows

· Develops and maintains all sales collateral

· Responsible for achieving revenue budgets for club and party/banquet events

· Helps develop catering budgets; reviews financial reports and takes corrective actions as appropriate to help assure that budget goals are met

· Responsible for completing and communicating daily, weekly, and monthly sales/revenue results

· Generates monthly, quarterly, and annual forecasting

· Pulls and analyzes appropriate sales and participation data to develop and recommend appropriate actions to increase participation and profitability

· Monitors club survey results

· Conducts Annual Reviews of subordinates

· Oversees and directs all FOH personnel including scheduling and training

· Check’s function sheets against actual room set-up; oversees personnel scheduling and may help supervise service personnel

· Ensures accurate and thorough notes/traces of accounts are maintained via the club’s property management software for all accounts

· Assists accounting with billing inquiries and problems

· Is aware of and provides a workflow to ensure all matters of compliance are upheld for the clubs 501 C7 corporate structure relative to sales mix and accountability

· Maintains past and potential client files; schedules calls/visits to assess on-going needs of prospective clients for catering services

Skills:

- Food service management

- Customer service

- Team management

- Knowledge of POS systems

- Strong leadership and supervisory skills

- Understanding of food safety protocols

- Experience in restaurant or catering operations

- Excellent communication and interpersonal abilities

- Proficiency in supervising large-scale events

If you are a passionate leader with a background in catering operations, customer service, and team management, we invite you to apply for this exciting opportunity.

Cedarbrook Country Club

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Director of Member Events & Catering