Essential duties include the following. Other duties may be assigned.

Performs all work with the utmost discretion, maintaining the confidentiality of all communications with the Executive Director of Clinical Resources, and the confidentiality of all issues, subjects and documents within the Department.
Establishes and maintains an effective customer-service focused working relationship with all individuals in contact with the Clinical Resource Department
Assists with coordinating P2P calls by established process as requested by the Manager of Appeals and Denials
Coordinates appointments, schedules meetings and arranges meeting locations for the Clinical Resource Department sends notices of meetings and prepares materials for same. Completed meeting minutes in a timely manner
Answering and triaging main phone and fax number.
Copies and faxes materials as requested, obtains, correlates and processes information and reports as required by the Case Management team. Develops and maintains an ongoing directory of all resources essential for discharge including, but not limited to: Nursing homes (all levels), rehabilitation hospitals, chronic care hospitals, shelters, respites, other extended care facilities, day programs, home health services (tertiary, secondary, non-profit, for profit, etc.), durable medical equipment services, community agencies/services, emergency response systems, transportation services, entitlement programs, etc.
Maintain adequate quantity of forms, materials and supplies within the department and insures the hospital swing office is well stocked
Maintains an up to date working knowledge of Microsoft, Epic and Office
Maintains orientation manual and policy and procedures manual.
Assists with creation and maintenance of the Clinical Resource Department patient material brochure and department newsletter
Maintains the department shared drive and share point program
Assist and maintain databases, graphs, and aggregate data as needed to support Clinical Resource department projects and Performance Improvement efforts.
Prepare and report data, as requested, to appropriate departments and/or individuals
Assist in preparation and follow-up of Departmental Accreditation and Regulatory Surveys.
Performs other work-related duties as assigned or requested.
Enter Denials into the SSI system
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Excellent writing, organization, phone, multitasking and communication skills.
High School diploma or GED
Associates or bachelor’s degree preferred
Read, write and communicates in English
Minimum 2 years’ experience in a health care system in an administrative role with experience working with reports and electronic health record systems.
Must be proficient in the full range of Microsoft Office products with particular emphasis in Outlook, Word, Excel and PowerPoint.
Ability to work in a fast-paced environment
Strong attention to detail.
Experience taking meeting minutes preferred.
Ability to work independently and take initiative.

Purpose of Position

Provides administrative support to the Cape Cod Hospital Clinical Resource Department.

Schedule Details

40 hours per week, 7:30a-3:30p or 8a-4p. Monday-Friday, occ. weekends and holidays

Organization

Cape Cod Healthcare, Inc.

Primary Location

Massachusetts-Hyannis

Department

HCI-Care Management

Employee Classification

Regular-Regular

Shift

Day

Weekend Shifts

Occasional

Holiday Shifts

Occasional

Posting Start Date

Dec 28, 2023

Posting End Date

Ongoing

Cape Cod Healthcare

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