Company Description

Boxwood Estate Winery is the fulfillment of a long-held dream by proprietor John Kent Cooke, former owner and president of the NFL Washington Redskins. In the Middleburg Virginia AVA, Boxwood Winery is committed to making premium red and white wines in the Bordeaux tradition, with a distinct Virginia expression. With sustainable vineyards occupying 26.5 acres of the historic landmark farm, Boxwood Winery is dedicated to producing exceptional wines using traditional Bordeaux varietals.

Role Description

This part-time on-site role is for a Wine Club Manager at Boxwood Estate Winery in Middleburg, Virginia. As a Wine Club Manager, you will have various day-to-day tasks, including managing the wine club membership, coordinating wine shipments and releases, organizing club events, and ensuring excellent customer service to club members.

Qualifications/Responsibilities

About us

This position is responsible for the Wine Club under the supervision of the General Manager.

This position receives gratuity plus hourly wage and bonuses.

Hospitality and sales are the primary focus of all responsibilities

Planning, coordinating, and successfully executing wine club shipments, including processing all club-level batch runs & ensuring the availability of shipment wines in the tasting room

Maintaining, updating, and growing the wine club database

Working at the Tasting Room on Weekends (Saturdays)

Planning, executing, and overseeing all wine club events

Other duties and responsibilities may be assigned

Update invalid credit cards and account information before shipment & running club shipment. Assist the Marketing Manager with coordinating newsletter announcements.

Handle customer special requests.

Follow up on shipping issues, tracking & returned packages

Database management for Wine Club

Includes daily database use: new customer entry, changes to account information, cancellations, will calls & pickups

Assist with the growth of the wine club

Point person on all Wine Club-specific communications

Develop draft copy for Wine Club email blasts, correspondence, invitations, etc. as needed for added sales and promotions

Greet Wine Club members in the tasting room, when possible, send out welcome notes to all new members, set up and conduct special tastings for VIP members

Approximate Back office duties: 50%; Approximate Tasting room duties 50%:

Generate monthly and annual club member reports, including growth/retention report, and highest-grossing buyers

Evaluate opportunities for new club events, marketing opportunities, and campaigns in concert with the Tasting Room Manager & Marketing Manager.

Assist in putting together every aspect of the event including invitations, rentals, caterer, staffing, decorations, etc.

Keep tasting room staff informed and report on the Wine Club incentive program

Most job duties will be performed in the office and tasting room area

Special events may require travel to additional locations

While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb stairs, talk, hear, listen, speak, taste and smell

Job Type: Part-time

Pay: $17.63 - $18.48 per hour

Expected hours: 20 – 30 per week

Benefits:

Employee discount
Flexible schedule
Health insurance

Compensation package:

Bonus opportunities
Commission pay
Hourly pay
Tips

Experience level:

1 year

Schedule:

Day shift
Every weekend

Boxwood Estate Winery

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Wine Club Manager