The hotel and lodging industry is vibrant, innovative and full of dynamic opportunities for upward mobility while serving (and supporting) its most important assets: its people. We are a dynamic, entrepreneurial organization that is poised for growth. The Manager, Allied Membership Engagement would join a collaborative team that is innovative, supportive and fun to work with.

Position Summary:

Responsible for creating and strengthening relationships with 150+ Allied (vendor/supplier) members. The Manager will support the Director, Strategic Partnerships & Business Development by leading Allied member acquisition and retainment through ongoing research, targeted outreach, savvy relationship- building and event sponsorship opportunities.

Responsibilities:

Manage Allied member relationships (e.g. maintain regular contact with members, ensure benefit fulfillment, ensure timely and accurate updates to CRM platform and identify high-potential Allied members for growth and sponsorship sales).
Regularly maintain membership deliverables and benefits such as the AHLA Data Center, calendar for marketing benefits, and any benefits delivered via an agreement with an external organization.
Periodically benchmark Allied benefits relative to leading associations; identify and secure new benefits for Allied members, where appropriate; review and update Allied membership collateral and Allied membership processes when necessary.
Project manage current and prospective Allied member communications and onboarding (i.e. Allied newsletter, renewal/invoice communications, and prospective and new member webinars), planning and writing content, managing distribution lists and communications cadence.
Prospect for Allied members based upon direction from Strategic Partnerships & Business Development team as well as proactive research on industry trends and outreach.
Maintain Allied member financial forecast for senior leaders and provide support to the team with invoicing and renewal processes
Act as staff sponsorship lead for select AHLA committees and issue summits.
Collaborate cross-functionally across AHLA & AHLAF to drive member value.
Other duties as assigned by supervisor and/or Senior Vice President, Strategic Partnerships & Business Development.

Requirements

Education and Experience:

Bachelor's Degree preferred.
4-5 years of account/relationship management experience
Knowledge and or experience in the hospitality industry is preferred

Skills and Attributes:

Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); and a membership database (Salesforce) preferred
Ability to create customized presentations in PowerPoint
Strong presentation skills via in-person, phone and video conference
Self-motivated individual who is also a team player with a high level of professionalism and emotional intelligence
Detail oriented individual with exceptional organizational and time management skills; ability to handle multiple assignments at once
Excellent oral and written communication skills; willingness to be coached
Excellent relationship management skills (both internal and with external partners) and the ability to maintain highly confidential information
Enjoy working in a fun, fast-paced, entrepreneurial environment and an ability to work both independently and collaboratively across the organization
Positive attitude with customer service orientation and willingness to be flexible to adapt to changing needs and "roll up shirtsleeves" to get the work done; maintains grace under pressure

Other:

Position located in Washington, DC area
Moderate travel required
Hybrid work schedule: In-office Tues-Thurs and one in-office
Salary: $70,000-$75,000

AHLA is an equal-opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks

American Hotel & Lodging Association

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Manager, Allied Membership Engagement